Refund Policy

RENEWALS / CANCELLATIONS / SUBSCRIPTION TERMINATION

Hervey Bay Real Estate Guide

1. The agreement made between Hervey Bay Real Estate Guide and ‘The Client’ shall be for a period of not less than twelve months from the date of and acceptance of said contract.

2. We will contact you by email, phone or post three weeks before the 12 month period expires for renewal. If you do not wish to proceed, the listing will be deleted or moved to a free listing.

3. Cancellations of signed agreements entered into between Hervey Bay Real Estate Guide and the customer can only be cancelled within 24 hours of signing the order. Any signed agreements entered into between Hervey Bay Real Estate Guide and the client cannot be cancelled by the customer (with the exception of the 24 hour cooling off period mentioned above). This will constitute a breach of contract.

4. Any cost incurred in the collection of said cancellations will be the responsibility of the parties breaching said contract. Refunds are processed with at a 2.5 % cancelation fee to cover credit card processing and admin costs.